Choosing DreamTec Systems
We want your decision to work with us to be a simple one.
Introducing new technology to your business can be a big step for some companies, so we’ve developed a clear customer roadmap that lets you know exactly what to expect at every stage of the process.
Our Customer Roadmap
Our team will guide you through six key stages. Click on each one below for more details.
This initial stage of engagement gives us the opportunity to learn more about your organisation, the challenges you are trying to overcome and the improvements you hope to make. Starting off with a discovery session, we listen carefully to your objectives and, together, we explore the requirements for your monitoring system.
Following any clarifications or consultations with specific members of your team, we develop a detailed proposal for the design of your bespoke monitoring system. We clearly set out the timings, costs and steps involved in the system design, so you can be confident in what you are getting when you choose to work with us.
If you choose to go ahead and bring your monitoring system to life, our next step is to create a minimum viable product (MVP). The MVP is the first working version of your system, and we use it to test performance in a range of scenarios that reflect the normal activities of your business.
The MVP helps us to gather essential feedback from your team, or your clients, who will work with the system most frequently. Based on their responses, the system is taken through a series of adjustments, tests, improvements, further tests and tweaks until we reach an approved version that often delivers above and beyond your original objectives.
As you introduce your new system, our team is on hand to answer questions, provide advice and quickly address any teething problems you might have. Once your system is well established, you move to our ongoing support mode and remain there as long as you are with us.
We pride ourselves on exceptional service, and our ‘One Call to Fix’ commitment means that 98% of customer issues are resolved on the first call. You can learn more about this and our ‘In It Together’ approach to customer support here.
On approval of our proposal, we begin to design your monitoring system. As we progress through this work, every aspect of the design and specification is captured in a Project Initiation Document (PID). Depending on your system requirements, the PID might include input from third-party agencies, and we work with a range of trusted partners to ensure your solution is as comprehensive and robust as possible.
At the end of the design stage, we supply you with the final PID. Containing every detail of your system design, the PID acts as a complete specification guide for building your new system. In addition to this technical information, the document also includes a build budget and project plan so, once again, you know precisely what to expect as we move to the next phase of work.
Together, we then select an appropriate test site and pilot the system in a real-life environment. Following any final modifications, your new monitoring system is ready to roll out across your entire operations.
Before final implementation, we provide you with a contract and an SLA for the delivery of our systems and services. Unlike our design and build work, which are one-off, upfront costs, we adopt a revenue sharing (or software as a service) model for system implementation. We charge a set monthly fee for each of your monitoring devices, and that’s it – so you only ever pay for what you use.
Adding value is central to the way we operate, and we work hard to bring continuous improvements to our systems. In addition to routine updates, enhancements and maintenance, we use an open customer feedback loop to capture new ideas and turn them into innovative features.
We don’t view every tweak or change request as an opportunity to charge more. Knowing that we learn from your input, we prefer a reasonable and fair approach. We want our customers to get the most out of every system we design, so you can always expect more from us.
This initial stage of engagement gives us the opportunity to learn more about your organisation, the challenges you are trying to overcome and the improvements you hope to make. Starting off with a discovery session, we listen carefully to your objectives and, together, we explore the requirements for your monitoring system.
Following any clarifications or consultations with specific members of your team, we develop a detailed proposal for the design of your bespoke monitoring system. We clearly set out the timings, costs and steps involved in the system design, so you can be confident in what you are getting when you choose to work with us.
On approval of our proposal, we begin to design your monitoring system. As we progress through this work, every aspect of the design and specification is captured in a Project Initiation Document (PID). Depending on your system requirements, the PID might include input from third-party agencies, and we work with a range of trusted partners to ensure your solution is as comprehensive and robust as possible.
At the end of the design stage, we supply you with the final PID. Containing every detail of your system design, the PID acts as a complete specification guide for building your new system. In addition to this technical information, the document also includes a build budget and project plan so, once again, you know precisely what to expect as we move to the next phase of work.
If you choose to go ahead and bring your monitoring system to life, our next step is to create a minimum viable product (MVP). The MVP is the first working version of your system, and we use it to test performance in a range of scenarios that reflect the normal activities of your business.
The MVP helps us to gather essential feedback from your team, or your clients, who will work with the system most frequently. Based on their responses, the system is taken through a series of adjustments, tests, improvements, further tests and tweaks until we reach an approved version that often delivers above and beyond your original objectives.
Together, we then select an appropriate test site and pilot the system in a real-life environment. Following any final modifications, your new monitoring system is ready to roll out across your entire operations.
Before final implementation, we provide you with a contract and an SLA for the delivery of our systems and services. Unlike our design and build work, which are one-off, upfront costs, we adopt a revenue sharing (or software as a service) model for system implementation. We charge a set monthly fee for each of your monitoring devices, and that’s it – so you only ever pay for what you use.
As you introduce your new system, our team is on hand to answer questions, provide advice and quickly address any teething problems you might have. Once your system is well established, you move to our ongoing support mode and remain there as long as you are with us.
We pride ourselves on exceptional service, and our ‘One Call to Fix’ commitment means that 98% of customer issues are resolved on the first call. You can learn more about this and our ‘In It Together’ approach to customer support here.
Adding value is central to the way we operate, and we work hard to bring continuous improvements to our systems. In addition to routine updates, enhancements and maintenance, we use an open customer feedback loop to capture new ideas and turn them into innovative features.
We don’t view every tweak or change request as an opportunity to charge more. Knowing that we learn from your input, we prefer a reasonable and fair approach. We want our customers to get the most out of every system we design, so you can always expect more from us.
If we sound like a good fit for your business, talk to a member of our team to find out more.
